Refund & Cancellation Policy

1. Order Cancellation

• Orders can be cancelled within 2 minutes of placement, before a merchant accepts the order.
• Once a merchant has accepted your order, cancellation is not guaranteed.
• To cancel, contact us immediately on WhatsApp or call our support number.

2. Refund Eligibility

You are eligible for a full refund if:

• The item delivered is incorrect or damaged.
• The order was not delivered within 2 hours of the estimated delivery time.
• The merchant cancelled your order.

3. Refund Process

• Approved refunds are processed within 5–7 business days.
• Refunds are credited to the original payment method (UPI/card via Razorpay).
• All payments on Zupr are prepaid via Razorpay (UPI/card). Refunds are credited back to the original payment method.

4. Non-Refundable Cases

• Perishable items (vegetables, dairy, cooked food) are non-refundable once delivered unless there is a quality issue.
• Refund requests made after 24 hours of delivery will not be accepted.

5. How to Raise a Refund Request

• WhatsApp us at +91-XXXXXXXXXX with your order ID and issue description.
• Email: support@zupr.in
• We aim to respond within 24 hours.

6. Contact

Zupr, Ardhapur, Nanded District, Maharashtra 431708
Email: support@zupr.in